Refund Policy

Returns Policy

Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, unfortunately, we are unable to offer a refund or exchange.

To be eligible for a return:

The item must be unused and in its original condition as received.
The item must be in its original packaging.
A receipt, order number, or proof of purchase is required.

Exchange Policy

We only replace items if they are defective or damaged.

To initiate an exchange:

Send an email to support@kalushi.co.za with your order details and a description of the issue.
Once your exchange is approved, mail your item to:
1 Featherbrook Complex, 45 Meadow Avenue, Equestria, Pretoria 0002, Gauteng, South Africa.

Please note: We will cover the shipping costs for delivering the exchanged item to your address.

Refunds

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed within 7 working days and credited to your original method of payment.

Late or Missing Refunds:

If you haven’t received your refund:

Check your bank account again.
Contact your credit card provider, as refunds may take some time to be posted.
Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at support@kalushi.co.za.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Return Shipping

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

When returning an item:

Wait for confirmation from us before mailing your product.
Send returns to:
1 Featherbrook Complex, 45 Meadow Avenue, Equestria, Pretoria 0002, Gauteng, South Africa.

You will be responsible for the shipping costs associated with returning the item. These costs are non-refundable.

Exchanged Product Shipping

For product exchanges, we will cover the shipping costs for sending the replacement item to your address.

Delivery times may vary based on your location. Once we hand over your product to the courier, we will notify you and provide a tracking number.